Privacy Policy

Last updated: June 11, 2026

IOFIZ AI Bot provides WhatsApp chatbot and automation services. This Privacy Policy explains how we collect, use, store, and protect information when users interact with our WhatsApp chatbot, website, or related services.

Information We Collect

We may collect information provided by users through WhatsApp conversations, forms, or chatbot interactions, including name, phone number, booking details, location details, product interests, and messages sent to the chatbot.

How We Use Information

We use collected information to reply to customer enquiries, process bookings, provide product or service information, improve chatbot responses, and pass relevant enquiries to our service team when human follow-up is requested.

WhatsApp and Third-Party Services

Our chatbot uses the WhatsApp Business Platform provided by Meta. Messages may be processed through Meta services and AI service providers such as Gemini or OpenAI, depending on our active system configuration.

Data Storage

Conversation history, lead details, booking information, and product enquiries may be stored on our hosting server for service and follow-up purposes. We take reasonable steps to protect this information from unauthorized access.

Data Sharing

We do not sell personal information. We may share information with our internal service team, hosting provider, WhatsApp Business Platform, AI processing providers, or other service providers only when needed to operate the chatbot and provide support.

Data Retention

We keep user information only as long as necessary for business, service, legal, or operational purposes. Users may request deletion of their data using the instructions on our data deletion page.

Contact

For privacy questions, contact us at lck0515@gmail.com.